Frequently Asked Questions
Your Questions Answered
Here’s some of the most frequently asked questions about TrustBridge. If you can’t find the information you’re looking for, don’t hesitate to get in touch – we’re always there for you.
What services do you provide?
At TrustBridge Care, we provide a range of flexible, high-quality home care services tailored to meet your needs, ensuring comfort and support right where you are.
Our Services Include: Care Calls - Starting from 30-minute visits, our Care Calls provide personalized support for various daily needs, including: Personal Care: Assistance with bathing, dressing, grooming, and other hygiene-related tasks, Medication Support: Helping to manage medication schedules and administration, Meal Preparation: Preparing nutritious meals and snacks to support health and wellness, Companionship: Offering friendly company, conversation, and social engagement, Waking and Sleeping Nights: Overnight support is available, whether you need active care throughout the night or a presence for peace of mind, Domestic Assistance: Help with household tasks to keep your home clean, organized, and comfortable, 24-Hour Care: Around-the-clock care for those needing full-time support, ensuring safety, comfort, and assistance any time of day or night.
Each of our services is designed to be flexible, enabling us to create a care plan that works best for you. TrustBridge Care is here to provide compassionate, reliable support tailored to your unique situation.
How do you assess my care needs?
We begin with a comprehensive care assessment where we discuss your specific needs, preferences, and goals. This helps us create a personalized care plan that ensures you receive the appropriate support.
Are your caregivers qualified and trained?
Yes, all of our caregivers are highly trained, fully vetted, and certified to provide the highest standard of care. We also offer ongoing training to ensure they stay updated on the best practices in home care.
Can I choose my caregiver?
We understand the importance of compatibility between clients and caregivers. While we carefully match you with a caregiver based on your needs and preferences, we also welcome your input in the selection process.
What areas do you serve?
TrustBridge Care provides services across several areas across the East Midlands. Please contact us to confirm if we cover your specific location.
How flexible are your care plans?
Our care plans are highly flexible and can be adjusted as your needs change. Whether you require short-term assistance or long-term support, we can adapt our services to fit your situation.
Do you offer care on weekends and holidays?
Yes, our services are available 24/7, including weekends and holidays. We’re committed to providing consistent and reliable care whenever you need it.
How do I get started with TrustBridge Care?
Simply contact us via phone, email, or our online form to schedule a free consultation. We’ll guide you through the process, from the initial assessment to creating a personalised care plan.
What are the costs associated with your services?
The cost of our services depends on the level of care and the frequency of visits required. After the initial assessment, we provide a transparent and detailed pricing plan that is tailored to your needs.
How do you ensure the quality of care?
We regularly monitor and review our services through client feedback and supervisory visits to ensure the highest quality of care. Our goal is to continuously improve and exceed your expectations.
Success Stories
Carers were very polite and respectful. Nothing was too much trouble. It was a joy to see them each time. Hygiene was to a high standard. Very reliable. We contacted you at short notice, but you were still able to meet my needs. First class with my medication. Really miss the girls, but hope to see them again next year.
The professionalism and compassion of Trust Bridge Care are unparalleled. Our father receives the care he needs without having to leave the comfort of his home.
All the members of staff have treated me with dignity and respected my privacy. The staff are professional in their conduct, not only with me but also my family members. It is good to get the email from the management to tell us when the carers are arriving for that week.
We have had a good experience of this care provider, providing twice-daily visits to my mum whilst she recuperates from a fall. Staff are empathetic, friendly and professional and the Derby manager was very responsive to my queries. I have no hesitation in recommending them.
