As we prepare to close out 2024, we at TrustBridge Care want to take a moment to reflect on the incredible year we’ve had. From significant milestones to heartfelt moments, this year has been one of growth, learning, and immense gratitude. Here’s a look back at what we’ve achieved together.
A New Chapter: Becoming Independent
In April 2024, we embarked on a bold new journey by stepping away from our previous franchise and becoming an independent care business. This decision was not made lightly, but it was one that allowed us to take complete control of our values, vision, and the services we offer to our clients. Being independent means we can tailor our care even more closely to the needs of those we serve, and it’s been an empowering step for our entire team.
First CQC Inspection as TrustBridge Care: Rated ‘Good’
In August, we faced our first Care Quality Commission (CQC) inspection as an independent business. We’re proud to say that we achieved a ‘Good’ rating, a testament to the dedication and hard work of our entire team. This milestone reinforces our commitment to providing high-quality, compassionate care to our clients and their families.
Home Office Inspection Success
In August this year also marked another significant first—our inaugural Home Office inspection as an independent business. We’re thrilled to have achieved a Grade A, highlighting our strong adherence to regulations and our dedication to maintaining a safe, professional, and supportive environment for our clients and staff.
Special Moments with Clients
At the heart of TrustBridge Care are the countless special moments we’ve shared with our clients this year. Whether it’s celebrating milestones, reminiscing over stories, or simply sharing a laugh, these moments remind us why we do what we do. Each client we care for holds a special place in our hearts, and we’re grateful for the trust they place in us.
Expanding into Stoke and Staffordshire
In August 2024, we proudly expanded our services into Stoke and Staffordshire, reaching more clients and supporting more families in need of care. This growth allows us to extend our mission of compassionate care to even more communities, ensuring that those who need support can rely on TrustBridge Care.
Saying Goodbye and Welcoming New Faces
This year, we also said goodbye to some very special clients who left an indelible mark on our hearts. While these losses remind us of the preciousness of life, they also underscore the importance of the work we do every day. At the same time, we’ve welcomed many new clients into the TrustBridge Care family, and we are deeply grateful for their loyalty and trust in our services. We wouldn’t be where we are today without them.
Approved to Provide Care for Children
One of our proudest achievements this year has been gaining CQC approval to provide care for children. After undergoing a rigorous application process and ensuring our team received the necessary training, we are now ready to expand our services to include younger clients. This marks a new chapter for TrustBridge Care, and we are excited to support children and their families as we grow this service in the coming year.
Celebrating Our Incredible Staff
None of this year’s achievements would have been possible without the extraordinary efforts of our care staff. Every day, they go above and beyond to provide compassionate care to our clients, no matter the weather, challenges, or circumstances. They are the backbone of TrustBridge Care, and we are immensely proud of their dedication, kindness, and professionalism.
At TrustBridge Care, we think of ourselves as a big family—one that looks out for each other and works together to make a difference. Our staff embody this spirit every single day, and we owe so much of our success to their hard work and resilience. To each and every one of you: thank you.
Looking Ahead to 2025
As we step into 2025, we carry forward the lessons, experiences, and milestones of 2024 with immense gratitude. We look forward to continuing our journey of providing exceptional care, supporting our staff, and serving even more clients and families.
To our clients, their families, and our dedicated staff—thank you for making 2024 a year to remember. Here’s to an even brighter 2025!
From all of us at TrustBridge Care, we wish you a peaceful and joyous holiday season and a Happy New Year.